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November 28, 2006 A day in the life - So there I was; minding "me" own business; working, as they say; cashiering, to be perfectly frank, with as much gusto as I could muster after having to work a holiday; which had, inevitably, been stupid busy - when lo: SHE walked into my line.It all went as planned. I scanned her items, neatly as you please. She swiped her card. The receipt promptly printed, and then she exploded, "Oh my god! I've used the wrong card!" I proceeded to look at her with an overly wrought stare of what-do-you-want-me-to-do-about-it. She repeated herself, "I've used the wrong card!" I handed her, her receipt and said, "okay". Giving her a look that said, ya'-ain't-the-brightest-star-in-the-night-sky -- is-ya'? After which, she uttered these ominous words, "what're you (meaning me, your humble narrator) going to do about it?" And there it is boys and girls, ladies and lads -- the, as they call it, gist. This amazing git… this insufferable prat… this simpering, flustered, frantic, unfocused, lame excuse for a woman made a mistake and now expected, yours truly, to correct it for her. There is a monolithic problem in this country. It has been growing worse and worse -- year by year, day by day. And this unspeakable female is a living, breathing, not-so-shining, example of what I speak. No one- from the president of the United States to the president of the east side chapter of Dungeons and Dragons to my ex-wife- seems mentally or emotionally capable of accepting responsibility for their actions, let alone their mistakes. Furthermore, accountability has simply and inexcusably perished off the furrowed brow of this great, magnificent earth, or rather, has gone the way of the dinosaurs. How can anyone, I ask you, accept accountability for their mistakes, when they won't even own up to their responsibility? The story continues (oh, yes -- it gets worse). So I, wanting be the good employee and with much, forced humility, proceeded to return EVERY item on this dunderheaded wenches ticket; thereby forcing the remaining customers in line to wait, while I rectified HER mistake. And at the end. When everything was said and done. When I had completely gone out of my way to, not only help, but solve the issue of her apparent idiocy, this bitch -- this fiend spat straight from a nightmare -- this wailing banshee of a woman, threatened to write a negative comment about me. Sure, I may have given her the evil eye. Sure, I may have huffed and puffed with exasperation and made the poor, helpless, fool feel like… a poor, helpless, fool. But it is in no way my fault, nor my problem, that SHE, the customer, made a mistake. In point of fact, she deserved nothing but my own and my customers' unmitigated derision for making everyone stand in line waiting. As an employee, there are things that I can do to help, and there are things that I WILL do to help. But there are things that are well beyond my power, and a "frantic female" so unfocused and out of touch with her surroundings, as well as her reality, is one of them. So children, if you ever find yourself in line, paying for something you thought you might need, and you make a mistake; whether it be using the wrong card, getting the wrong items, or just plain not knowing who you are or what is going on, do not blame it on the woman or man ringing you out. Realize you made a mistake and acted stupidly, AS WE ALL DO! Apologize, like a mature adult, and then do whatever it is you need to do to rectify said mistake YOURSELF! Do not blame the honorable and forthright individual simply doing his or her job. They, just like you, are trying to make a living, accept that they are attempting to do so on the pathetic stipends doled out to them by the company with whom they are employed. You, just like me, are not special, albeit your mummy may have told you this incessantly. The sooner "consumers" realize this, the easier, and more pleasant your time at the store of your choice will be this holiday season. I say again, lose the bloody attitude! Especially, when dealing with someone who wears a nametag and apron. (This is a little off the point, but I am still constantly appalled and shocked at the amount of customers who assume I make great, and important decisions regarding the company with whom I work. My company does not involve me in the weighty matters of whether or not we shall have chocolate soymilk, or will we be carrying organic chickens this season. I wear a nametag and apron!) 'Nough said. [Add Comment] 0 Comments |
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